Galaxy S8 - Bixby "disable" is greyed out


Galaxy S8 - Bixby "disable" is greyed out

Is there a work around for disabling bixby? 


I tried to work with samsung on this and they've considered this an error and disabling bixby should be doable, but it's a boostmobile version of the galaxy s8 so this seems a bit funky.


My phone info on bixby shows it has used some data and battery and this is while attempting to avoid bixby. It's obviously a data user and an application that is not necessary to operate a phone, so I'd like to disable it.


Re: Galaxy S8 - Bixby "disable" is greyed out

Hi there! Sorry for the delayed response. Support is available from 6:00 a.m. to 10:00 p.m. CST. 


Bixby is a Samsung app that comes pre-installed on most Samsung phones.

We recommend to contact Samsung at 1-888-987-4357 for assistance for assistance on how to remove the app. If they tell you again that this is an error and can't be removed, you may ask for a replacement device (if your device is still covered under the one year manufacturer warranty).