Galaxy S6

Newbie

Galaxy S6

Hi I am planning on traveling to spain and paris and was wondering if my boost phone will work in europe?  if not how can i get it unlocked so that i can use while i am there.  i have a galaxy S6    Thank you Luis 

5 REPLIES 5
Agent

Re: Galaxy S6

Hi there! Unfortunately, the phone will not work in Europe. If your device is eligible for unlock, you can unlock it and place a local sim while in Europe although we cannot guarantee it's functionality there. 

Boost Mobile will assist with unlocking a device under the following circumstances:

  • The device is SIM unlock capable
  • The device has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked
  • The device has been active on the associated account for at least 12 months
  • The associated account is active and in good standing

 

Re: Galaxy S6

What if the 12 months haven't been reached? Are you saying I'm basically screwed out of a phone I bought
Agent

Re: Galaxy S6

Hello, @Robertwaltin28. Thank you for stopping by. Unfortunately, if the phone does not meet the requirements of the unlock policy, we're unable to unlock it. We're sorry for any inconvenience this may cause you. -Kira_M. 

Re: Galaxy S6

Why can a repair shop do it but you guys cant
Agent

Re: Galaxy S6

We're truly sorry for any inconvenience this may cause you. -Kira_M.