Galaxy A20 activating issues

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Accomplice

Galaxy A20 activating issues

Went on line followed all prompts and will not activate
7 REPLIES 7
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Agent

Hello, Farrah76. Thanks for contacting us. Let's check this out. What seems to be the problem? What error message are you getting? 

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Accomplice

I haven't got any error messages. I swapped my old phone to the galaxy A20 through the boost website and it's been hours and still nothing
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Accomplice

I activated on boost website. Its been hours and still nothing
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Accomplice

No error messages
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Agent

Understood. Did you purchase the phone online? If so, did you receive an envelope with second SIM card?

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Accomplice

Yes and put the new sim card in
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Agent

Thanks for the info. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, please click on any of the social care agent's user names and select the option, send this user a private message.