Emergency calls only

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Enthusiast

Emergency calls only

My husband has a Samsung phone and has been working just fine up until Thursday evening. For some reason it went into emergency calls only mode and I do not know how to get it out. I have made sure the sim card is inserted properly and tried resetting the phone. Other than that I am clueless on how to to fix this.
Thanks
7 REPLIES 7
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Agent

Sorry to hear about this. Can you please provide us with the closest cross streets and zip code to your current location?

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Enthusiast

My zip code is 44837 and Franklin church and state rt 603 is the closest intersection to me.
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Agent

Thanks. Have you removed the SIM card and put it back in?

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Enthusiast

Yes I have
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Agent

Please follow these steps to reconnect the phone to the network:
-Dial ##72786#.
-Preparing Network will appear briefly at the top of the screen. Hands Free Activation displays.
-Checking for ""PRL update” message appears.
- The device will reboot.
-The phone will check for firmware update. Click OK.

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Enthusiast

When I dialed that it said the phone needed to be set back to factory settings and then it said activation incomplete error code 6600
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Agent

Please send us a private message with the account phone number and pin code.