My Samsung Galaxy A10e keeps going into data roaming in areas where I always have data connection. I've had this phone since July or August and this is the first time this is happening. It's super frustrating as I need my phone to work on school work and to get a ride home from school. I can't call, text, or do anything that needs data to work without WiFi(ex. Social Media, Google, Spotify). I saw there was a code I can enter to reset something about the provisioning parameters, but I have no idea what that means and I don't want to lose all my stuff on my phone by entering it and causing a whole factory reset on my phone.
Oh no! That’s definitely not what we like to hear, @Stormy_Sutcliff. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.