Data Connectivity

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Accomplice

Data Connectivity

I keep getting a message saying I lost data connectivity and am now roaming. Happens at odd times and happens daily.
9 REPLIES 9
Agent

Re: Data Connectivity

Hi there! Definitely wanna look into that for you. Does that happen when you're at a certain location?

Accomplice

Re: Data Connectivity

Nope. Just randomly as I am going through my day. I can be sitting still in the same spot for an hour and all of a sudden, I lose my data and it goes to Roaming. I even try rebooting my phone and that doesn't fix it.
Agent

Re: Data Connectivity

I see. Has your device sustained any physical damage (wet, dropped, broken, etc..)?

Accomplice

Re: Data Connectivity

No, it is in excellent shape. I even checked for updates. If it's nothing huge then I wont worry about it. I can work around it, just frustrating for a few seconds when it first loses connection.
Agent

Re: Data Connectivity

What's the make and model of your phone? After the device goes to roaming mode, how long does it take to regain the connection?

Accomplice

Re: Data Connectivity

Not sure what Model but it's a Samsung and the Model # is SM-A600P. Sometimes just a few minutes the longest was 10 minutes.
Agent

Re: Data Connectivity

Understood. Please, send us the zip code where you've been experiencing this so we can pinpoint those locations.

Accomplice

Re: Data Connectivity

74021
Agent

Re: Data Connectivity

Hi there. Sorry to hear that you're having issues. @Hlyliston. Please send us a private message with your full address.