Can't remove back from phone

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Newbie

Can't remove back from phone

I have a Samsung galaxy s6. I need to replace the battery but I can't remove the back. I bought a kit to help but I still can't get it off.

I have watched every video I can find. If I take my phone and new battery to a boost mobile store, will they take the back off for me?

 

4 REPLIES 4
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Agent

Hey there @Missyd72 You'll need to take to a store that offers repair. When did you purchase this device? 

 

~JoyP.

~ Joy P.
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Newbie

Ok, thank you. I purchased it a little over a year ago.
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Agent

We understand. You'll need to take it to a repair store. Some, Boost Mobile stores have this feature.

 

~JoyP.

~ Joy P.
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Newbie

Ok, thank you.