Can't make calls or receive calls

Accomplice

Can't make calls or receive calls

For a while now I've not been able to make some calls out or receive calls coming in, (unless they leave a voicemail, I don't know they called). I thought it was just my phone so I bought a new phone. It's not my phone it's the service. I've already talked to y'all about resetting networks, etc. I still don't receive calls or make calls.
3 REPLIES 3
Agent

Re: Can't make calls or receive calls

Hey there, @UniquelyMe2. Really sorry to hear about that. Have you already tried this step: from the dialer enter #72786#, the phone may restart and check the updates. If this does not work, please send us a private message so we can look into it.

Accomplice

Re: Can't make calls or receive calls

Hi @ jeffc, yes I have tried that code #. I will try it again and if it doesn't work I'll private message you. Thank you.
Agent

Re: Can't make calls or receive calls

You're welcome. If there’s anything else that we can do for you, send us a private message.