Can only get 3G no 4G LTE :(

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Can only get 3G no 4G LTE :(

For two days I haven't been able to use 4G LTE. Just 3G and that's not what I payed for. I've tried calling customer service and they say an agent will assist me in less than 30 seconds but nobody answers twenty minutes on hold. I need this remedied please
9 REPLIES
Agent

Re: Can only get 3G no 4G LTE :(

That’s no good at all. Sorry you’ve been experiencing this, krazyblaze69!  Could you send us a PRIVATE MESSAGE with your zip code and nearest intersection to check the coverage?

Accomplice

Re: Can only get 3G no 4G LTE :(

I am having this same problem I've only had 3g since I activated my service and phone last Friday the coverage map said I'd have 4g LTE but when I talked too a service rep they said the nearest tower is 5 miles from my location although I know other people that have boost mobile in my town and area and they do not have this problem
Agent

Re: Can only get 3G no 4G LTE :(

Oh no! That’s definitely not what we like to hear, Corderosmith64. Can you private message us your phone number so we can investigate further?

Accomplice

Re: Can only get 3G no 4G LTE :(

I messaged you never heard anything back
Agent

Re: Can only get 3G no 4G LTE :(

So sorry about the trouble, Corderosmith64. Please check your inbox we already replied to your request.

Accomplice

Re: Can only get 3G no 4G LTE :(

Did you send me a message in here or my email ?
Groupie

Re: Can only get 3G no 4G LTE :(

I am having the same problem on my Samsung S5

Accomplice

Re: Can only get 3G no 4G LTE :(

I've been trying too resolve this issue on my phone for a month and nobody through customer care or device support can seem too figure out why my phone is messed up
Agent

Re: Can only get 3G no 4G LTE :(

Oh no! That’s definitely not what we like to hear, Corderosmith64. Can you private message us your phone number so we can investigate further?