I have a Boost Best Buy unlimited gigs $25 plan with Boost. My 25 y.o. son just bought a Note 10+ which came today. Boosts website compatibility search says that his phone is compatible, and that he needs sim card SIMOLW516TQ. So, I spent 2 hours on the phone tonight (8/27/19) with Boost trying to activate my sons new Note. The first tech rep I spoke with told us that my son has an open account on his old phone with Sprint, so he needs to go to Sprint and cancel that account before they can migrate his phone number to Boost. She never asked the model phone he wanted to activate, but the website said his Note 10 is compatible. So he went to Sprint, cancelled his account and turned in his old phone. 90 minutes later we got back with Boost to activate his Note, this time a different tech rep. This rep took us all the way through the process of activation, checking his Sprint account, then asked what model phone he wanted to migrate (using his Sprint number). We told her the Note 10+. She then told us that the Note 10 is NOT compatible with Boost yet (Boost website says it is), and that she couldn't migrate the number. Unfortunately, the first rep told him to cancel his old plan and he turned in his S8+ phone per their instructions. Now he doesn't have any phone!!!! Boost's site says it's compatible, both their rep and the manager who I spoke with claimed it isn't compatible, and my son is screwed. They need to get their **bleep** together. My son is now in a bad spot with no phone, and all they could do was apologize for the mix-up!
I'm very curious, reading on here, whether the Note 10 is able to be activated or not??????
BTW, my sons Note 10+ was bought right from Samsung, and is unlocked from the factory. Shouldn't be a problem with activating it!
Hi there! Thanks for reaching out. We're sorry for the inconvenience. I'd like to investigate this further. Please send me a Private Message with the device IMEI.
First, I would like to say that I am on that same Unlimited Gigs $25/month plan. Second, I successfully activated my Note 10+ on Boost Mobile without any problems on 8/22/2019. I don't know how Boost could give such advice such as telling you to cancel the Sprint account first before they can migrate the number over to Boost. By cancelling the Sprint account without starting any kind of porting process also cancelled the phone number - it may not be too late, but that phone number could now be lost to you. If I were you I would immediately contact Sprint and try to get your son's phone number back before it's too late. I am sorry, but you were given wrong advice through and through.
Hey, how you've been? What happened to your previous post to ThatsWhatHapnz? Your posting was quite descriptive and well explained. I tried replying to it, but it was removed.
You would think businesses would award loyal customers with sweet deals. Anyway, I find all my great deals by chance. Every now and then I check all the wireless carriers' websites for any specials, promotions, and the latest deals. That's how I was able to get all these great plans. I was on the right website at the right time, as the saying goes.
Yeah, I agree. I hope the T-Mobile merger doesn't affect Sprint's price plans and service either. I don't care much for T-Mobile. When I had T-Mobile, T-Mobile wasn't letting calls connect to certain phone numbers that were in the country. https://arstechnica.com/information-technology/2018/04/t-mobile-deceived-customers-with-false-ring-t...
This is what we have to look forward to. https://www.fiercewireless.com/wireless/t-mobile-fails-to-explain-its-4-hour-outage. I am so totally against the Sprint T-Mobile merger like you wouldn't believe.
I'm assuming your simple phone activation on Boost was you activating your Note on a new line with no others added on your account?
On Boosts site , and app, it repeatedly tells me that I can add a line to my current account for $25. But nowhere does it explain exactly how to do that. There should be a "add a line" button right there where they're offering me the additional line, or at least a brief explanation of how to accomplish it. I'm not as adept with cell phones as many of the people on here, but I'm far from an idiot. Prior to Boost (and my unlocked S9 I bought and activated on Boost), I was with Sprint for many, many years with various CDMA phones, which doesn't give you any options for swapping providers because they are locked. Now, to add my son to my account and activate his phone, I followed the advice of a Boost store rep here in St. Paul Mn. I called Boost and got bad advice about my son first cancelling his account. The whole process was a bunch of misinformation by various reps from Boost at various levels which I described in detail on my original post and lack of User-Friendly on their website.
Back on point. To simply activate a phone on Boost is straight-forward. Which is what I did a year ago with my S9. Adding a line to your current account is not at all straight-forward on Boost. I searched Boost's site for how-to, I searched Google for info. I found nothing that explained how to add a line to my account for $25, then activate that phone. I didn't want to change my plan with Boost because I wanted to keep the Unlimited Gigs plan I have, but instead, just add a line to it as they kept offering me. I have now figure out by stumbling around on Boosts site, that what I really needed to do was not simply add a line to my account, which is what they were offering me, but rather, go to "Change My Plan", then start a "Family Plan". Then with a Family Plan I would be able to add a line to my account.
I'm not sure who the 10 y.o. is that setup they're website and it's functionality, but it isn't user friendly, They apparently don't understand that you need to present your website with info and options based on the ability of the lesser capable people. And, simply calling they're customer service for help is a nightmare. Language barriers, getting disconnected and having to start all over, voice prompts that don't offer you the choice you need to accomplish what you need to do. They need to seriously take a look at they're site and rework it to make it more user friendly!!!
The process of "adding a Line" to my account isn't explained anywhere on Boost's site that I could find. It took a couple days of pushing buttons and guess-work to figure out about the change to "Family Plan" necessity. Unfortunately, after following all this, my son doesn't have a phone because he cancelled his plan by Boost's rep's advice. But they said were sorry for that and they apologized. So everything is all better I guess (sarcasm).