Hello, @GothamBat. Thank you for letting us know about this. We apologize for this experience. Definitely want to look into this for you. Please send us a PM with your order number. You can send a private message by clicking on my name, then selecting the message option from the profile page.
Don’t you fret, 514emily! We’ll get you all sorted out. Can you please send me a private message with your order key number?
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
Hi there! Sorry for the delayed response. Support is available from 6:00 a.m. to 10:00 p.m. CST. Please send us a private message to assist you. To send a Private Message, click my username or picture, then click "send this user a private message".