Activate note 9

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Activate note 9

I keep getting the error message that my new phone is not eligible to swap...i have had the same phone # for 17 years and am not trying to change it. Please help the swap!
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Re: Activate note 9

It doesnt give me any options when i click your pic or user name
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Agent

Re: Activate note 9

Hi Hayleyerin78. Thanks for contacting us. It is our pleasure to assist you. Please, send us the IMEI of the new iPhone, along with the number and PIN, in a private message, so we can further assist you. To send a Private Message, click my username or picture, then click "send this user a private message".  Thanks! ~AmyM25

~AmyM25
Groupie

Re: Activate note 9

It doesnt give me any options when i click your pic or user name