Accepting & Declining Incoming Calls

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Groupie

Accepting & Declining Incoming Calls

On my J3 Edge I can not accept or decline incoming calls for some reason.  I can make outgoing calls.

Does anyone know how to correct this situation?

 

Thanks for any helpful suggestions.

 

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Groupie

Re: Accepting & Declining Incoming Calls

Thanks for the help.  I will give it a try.

7 REPLIES
Agent

Re: Accepting & Declining Incoming Calls

So sorry about the trouble. Let's take a closer look. When did the issue start? 

Groupie

Re: Accepting & Declining Incoming Calls

It started around 2 weeks ago

Agent

Re: Accepting & Declining Incoming Calls

Aren't you able to pick up the call? Is it an issue with the touch screen? 

Re: Accepting & Declining Incoming Calls

If your screen is working ok otherwise, goto your settings , find  accessibility, open that. Find answering and ending calls. check the settings. you have a few different options.

Groupie

Re: Accepting & Declining Incoming Calls

Thanks for the help.  I will give it a try.

Groupie

Re: Accepting & Declining Incoming Calls

I can not pick up or decline the call.   No it is not a problem with the touchscreen.

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Agent

Re: Accepting & Declining Incoming Calls

Hey there @JustMeFolks Are you receiving any error message? 

 

~JoyP.

~ Joy P.