Does anyone have any idea why I get this screen and my device doesn't latch to the network?
If there is any technical support rep out there, I heard that if you refresh my SIM card for me that it'll go away.
Please reach out to me!
Solved! Go to Solution.
Hey there! We apologize for any inconvenience. We'll be happy to help you with this.
Try to power off the phone, remove SIM Card, and gently wipe it off with a soft cloth. Reinsert the SIM card and turn the phone back on. Then, test the service to see if it works.
Hello, robin13! Thanks for reaching out to us here. We will be able to unlock your phone under the following circumstances:
- The phone has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked.
- The phone has 12 uninterrupted/consecutive months active with our service.
- The phone must be powered on and in Sprint coverage with the original SIM card inserted to request the unlock.
Do you think you meet the above requirements to unlock your phone? If so, send us a private message with your phone number and pin code to verify your account.