7 day return policy but phone shipped 6 days after order

Groupie

7 day return policy but phone shipped 6 days after order

I purchased a phone Samsung S9 online.  It was shipped 6 days after order.  Went to sign up with boost service and once I spoke to the rep, decided I wanted the S9 Note.  Boost will not return/exchange my phone because it passed the 7-day policy.

 

It was shipped 6 days after but there is 7-day return policy.  I am a new customer trying to join Boost.  I think I'm staying with my current service now.

 

Thanks for the experience Boost.

2 REPLIES 2
Agent

Re: 7 day return policy but phone shipped 6 days after order

Sorry to hear that, DanielGeb.  Boost Mobile devices purchased through boostmobile.com may be returned within 7 days of purchase. You can find our return policy online https://www5.boostmobile.com/?INTNAV=BotNav:Legal:CTIARegulatory#!/about/legal/return-policy/.

Highlighted
Accomplice

Re: 7 day return policy but phone shipped 6 days after order

How do you return something within 7 days when you took 6 just to ship it pretty sure your opening yourself up to lawsuits with that one.