Oh no! Sorry to hear that, BillFritz. Definitely want to look into this for you. Please send us a private message so we may work directly with you.
You can send a private message by clicking on my name, then selecting the message option from the profile page.
Hi there, @Riles15243! Thanks for reaching out. In order to qualify for BoostUp!, you must have made at least 12 consecutive on-time payments. If your account gets interrupted by any reason, the count restarts. Once you qualify, you'll receive a text message notifying you or you'll be able to see the option online when you access "My Account".