I waited for two hours and 5 mins before the phone disconnect automatically... Unfortunately if someone was to ever pick up before the time was up I'd be greatful. I doubt every customer is going to get help. Those who have pre-paid accounts should probably not hold their breath.
The recording will ask are you calling about your phone number. If so, press 1. After that Press 0, then press 0 again. Then the recording will ask why you want to speak to a customer care agent. They will give you some choices. When prompted press 2 because you want to talk about your account.
After that the recording will get some information from you.
That would be your 4 digit PIN. It's the one you use to sign in to your account.
Then you just wait until they answer. I waited one hour and forty minutes. I just put the phone on speaker and went about my business.
When customer care started talking, I asked them are they helping their customers. They said yes. I gave them my four digit PIN and he proceeded to do whatever it is they do. He told me it was paid for two months. I couldn't believe it so I asked him if he meant March and April and he said yes. I thanked him and we both hung up. Good luck.
I went to the Boost Mobile app too check if they paid my bill. I clicked on "Visit my account" website. Sign in.
I don't think technical support is up and running. They are encouraging people to use their website.
Can BOOST MOBILE help me with my payment that was due today? I have called in various occasionas without resolution. I can't pay my mobile because I am not working, as everyone else, for the virus. Are you going to give me a two month credit as other companies are doing? I already wrote in this page earlier. PLEASE, I NEED MY PHONE.