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I've sent 3 agents messages since early yesterday and still no response. Can't reach anyone by calling. I will be switching to a different company as soon is I am able to if I don't receive assistance soon. I see agents active here in the forum right now that I sent messages to yesterday, so I know private messages are simply being ignored.
I'm done with them as well. Yesterday they said to send a PM so they can assist, but simply started ignoring the messages. Many of them are active here in the forum and just not responding. I've been trying to reach someone for 2 days.