That’s not what we like to hear. So sorry to hear about this experience, Nugent01. We definitely want to look into this for you. Can you please send us a private message with the IMEI of that phone? What's the make and model? What carrier is it originally from?
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
The imei is T-Mobile is the Carrier pin is
(edited for privacy)
Hello Jennifer30! Thanks for contacting us. Please, do not provide private information in public. Please, send it to us in a private Message. To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25