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 Question If you break your phone screen is that covered by phone insurance???   Answer Boost Mobile offers device protection through Brightstar.  With insurance, your phone is protected in the event of: Loss Theft Accidental damage(including liquid damage and broken screens) Out-of-warranty mechanical or electrical breakdown If you are on the Monthly Unlimited plan, you can add Brightstar Device protection within the first 30 days after you purchase your phone for just $7/mo.   The point of this is if something happens your phone, you dont have to pay 100% for a new one. With the insurance you pay a deductible that depends on the phone you have.  These range from $25 - $175.    For more information check out the Boost Mobile Phone Insurance page.    
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  Question   I want to use an add on for more hotspot data. I'm on the $50/month plan. I used the 8gs already. I tried to add a data pack, but it didn't even show an option for an add on of any kind concerning data. Am I allowed to buy more hotspot data during this bill cycle?   Answer   To replenish your 8 GB of hotspot data under the plan, you have, you actually need to pay $50.00 to restart the whole plan as it's not compatible with data packs. That's why you get an error each time you try to add a data pack on this plan.   Be aware: by restarting your plan, your due date will change as well. 
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Question How do I add or cancel insurance? Answer  You can add or remove the phone insurance by going to "My account" on the website at https://myaccount.boostmobile.com/ and look for the option "Change Plans or Add-ons"
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  Question   Does Boostmobile have a plan or extra money I could pay to have service in Mexico I am going for christmas and would like to still have my service on ..   Answer   No need to call anyone, Boost has a $5 Mexico plan, that incudes: Unlimited calling to landlines and mobile phones in Mexico. Unlimited roaming calling to landlines and mobile phones in the United States or Mexico while roaming in Mexico. Unlimited calling to landlines and mobile phones in Canada (excludes Northern Territories – 867) Unlimited International SMS Up to 8GB of Data when in Mexico (varies by price plan) Read more about it on our website: https://www.boostmobile.com/support/faq/plans-services/international-services/5-todo-mexico-plus-add...
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Question Can I view my text message history online? Answer You can view the phone numbers you've texted as well as the date and time they were sent up to 60 days in the past.  Though most numbers will be available, we can't guarantee that you'll see them all.   To view your text history online, start by logging into your My Boost account, then select the Service&Usage tab and click on the Text History link on the right side under Manage My Services. (as shown in the image below).               Details such as embedded pictures or contents of text messages are not available online or by request.  If you need to keep records of texts, there are several apps available from the Google Play store and Apple has addressed the question in this article: How to save SMS and iMessages to PC or Mac
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