"Your phone number is not eligible for porting" message received. Current Virgin Mobile user.

sb8 Groupie
Groupie

"Your phone number is not eligible for porting" message received. Current Virgin Mobile user.

I have a new unlocked phone and am looking to switch from Virgin Mobile. I want to keep my number but received a message stating "your phone number is not eligible for porting." It's my understanding this is a common issue but I had no luck navigating the customer service line to speak to someone without an account number.

1 REPLY 1
Agent

Re: "Your phone number is not eligible for porting" message received. Current Virgin Mobile user.

Hey there, sb8! We can definitely help you with that. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.