Hi! We're sorry to hear that. Please send us a Private message with your account information and your current address so we can check what is going on.
Hi youknowyouknow! If you want to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.
Hello, @youknowyouknow. Please follow these steps below:
-Click on the user name of the Social care agent. You will be taken to their profile.
-Click the "Send this User a Private Message" located on the right hand side.
-Type your message in the new window and click Send.
If you have any doubt, feel free to ask.