Hi. The reason for the issue may not be the same in all cases. Sometimes a customer would need to update the service/network connection on the settings. We may check the network in a certain area first, or we could review the account, which is why we ask for a private message to review personal account information that shouldn't be shared in public. We do appreciate your feedback though. I Wouldn't be clarifying this if you didn't ask. Maybe someone else could have the same inquiry that you mentioned. In your case, PM us so we can check things out.
Hey there, @MrsDixon2u Thanks for contacting us. Please check your data usage online at: https://myaccount.boostmobile.com/?INTNAV=TopNav:MyAccount If you went over your data usage (and you are not in the $0 unlimited plan) you can add a data pack online of $5 for 1GB or $10 for 2GBs of high-speed data usage.