Slow data after paying the bill

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Groupie

Slow data after paying the bill

Usually deprioritization happens after you pass a certain amount of data. For me it's around 23 gb (for the all unlimited data plan). Now, the day before I played the bill I was deprioritised and it got slow...well, sort of. We played the bill after that day and waited until the next day to get it fast again as I know it takes at least a day until it refreshes. I noticed that it still got slow but randomly and I thought it was still going and didn't wait enough. A few days have passed and it is still slow to this day. I thought it was my phone and I decided to reset it. A dumb idea I can say and it didn't help at all. I then realized that all of our phones have been having the same problem, not just mine. They're all on the same data plan 100$ unlimited. And I'm wondering what's going on? Can anyone help? It'll be greatly appreciated.
24 REPLIES 24
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@Jlynnlove

Hi. The reason for the issue may not be the same in all cases. Sometimes a customer would need to update the service/network connection on the settings. We may check the network in a certain area first, or we could review the account, which is why we ask for a private message to review personal account information that shouldn't be shared in public. We do appreciate your feedback though. I Wouldn't be clarifying this if you didn't ask. Maybe someone else could have the same inquiry that you mentioned. In your case, PM us so we can check things out.

 

- E.J.

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Newbie

I have the same problem with my data plan. Do I need to add more money?
What am I paying for?
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Agent

Hey there, @MrsDixon2u Thanks for contacting us. Please check your data usage online at: https://myaccount.boostmobile.com/?INTNAV=TopNav:MyAccount If you went over your data usage (and you are not in the $0 unlimited plan) you can add a data pack online of $5 for 1GB or $10 for 2GBs of high-speed data usage.

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Groupie

I just paid my bill a week ago, haven't used anything close to throttle my speed. Note I did lose my phone, went and purchased same phone, activated it and now it slower than ever.. Like I paid Twenty a month.. Can't fix it.. I've tried..wtf?
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@briisback Please send us a private message with the phone number and PIN to further investigate. We'll need a cross street address and zip code.

 

 - E.J.

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Accomplice

I'm having the same problem. Not just now, but every month. Not just after I pay my bill. All month. Can't even load a web page most of the time because it times out!
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Agent

Hello @Burndog1213 So sorry about the trouble. Which plan do you have? Have you receive any message about data reduction?

 

~JoyP.

~ Joy P.
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Accomplice

50 unlimited and my bill was paid yesterday. So no messages about data reduction. I even used a signal reset app and changed the mobile network setting from automatic to LTE / CDMA.. Still timing out with minimal background processes running..
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Agent

So sorry to hear about this experience, Burndog12. We want to help! Could you send us your zip code and any street intersection near you to check the coverage?

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Accomplice

32405.
19th Street and Arthur ave.