Hello @Luvnkarma. Please, accept our must sincere apologies. We understand how important must be the service for you! We'd like to take a closer look. Would you please send us a private message, so we can further assist you?
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.