Hello, cla020679. Thank you for stopping by. We're truly sorry for this inconvenience. Do you have insurance on your account? If you purchase the phone on December 2017, you still have a warranty with the phone manufacturer (Samsung). Have you contacted the warranty department? Please let us know. We're here to help. -Kira_M.
@cla020679: We apologize for the mix-up, accidental damage is not covered under the warranty, but it's cover under the insurance. Also, please send us a Private Message with the store's name and address so we can take a closer look into this.
You can send a private message by clicking on my name, then selecting the message option from the profile page.