Oh no! That’s definitely not what we like to hear, Calvin2018. We’re always developing based on feedback from our customers. You can find the Referral Program rules here https://refer.boostmobile.com/common/rules.pg.
We understand your concern, Calvin2018, and we apologize. At this time there is nothing we can do as this is a process the customer needs to fill out on the website for the referral. We recommend you to refer someone else and follow the process provided on the link above and receive your $25 referral bonus when you do.
We understand, though that has never been the process. Due to us not having access to those records. We apologize for the misinformation.