Ported number but not receiving text msgs

[Adriana28]

My husband ported his number from Bluegrass Cellular and everything works fine except that he does not receive any text messages from anyone that has Bluegrass Cellular. Can this be fixed?

[EdmundM]

Hi there, Adriana28! Sorry to hear that. Definitely want to look into this for you. Is he able to send messages to those contacts?

[Adriana28]

Yes, he is able to send messages to them.

[melissac]

@Adriana28 What's his device model?

[Adriana28]

iPhone 5s

[melissac]

Please follow these steps below:

• From the home screen, tap Phone.
• On the keypad, dial ##873283# and tap the Call button.
• Tap OK. The handset will search for profile updates and install them.
• Tap OK.
• The profile is now updated.

If he's still having issues, let us know.

[Adriana28]

He performed the steps above and still does not receive text messages from Bluegrass cellular users. However, we realized that he does receive iMessages from them but not SMS or MMS.

[Boost_Ejay]

@Adriana28 He may need to turn off the iMessage feature to receive SMS from non IPhone devices. - E.J.

[Adriana28]

We tried that and it did not work.

[Boost_Ejay]

@Adriana28

Both devices (sender and recipient) should turn off iMessage if both are IPhones. You may also provide us with your zip code and a cross street address to check the network in your area. -E.J.