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Hi @Adriana28
There are no outages in our network not allowing customers to receive/send sms from other carriers in this area. The other person should verify with the other carrier since services display that are good in your location. You may send us a private message with the phone number and PIN of the account with the issue to check if there is any number blocked from sending sms to your husband.
- E.J.
Hi there, Adriana28! Sorry to hear that. Definitely want to look into this for you. Is he able to send messages to those contacts?
Please follow these steps below:
If he's still having issues, let us know.
@Adriana28 He may need to turn off the iMessage feature to receive SMS from non IPhone devices. - E.J.
Both devices (sender and recipient) should turn off iMessage if both are IPhones. You may also provide us with your zip code and a cross street address to check the network in your area. -E.J.