Hi there albertosalinasj. Sorry about the issue there whit your phone. Please follow the steps below: If you have an android: 1. Go to Settings 2. Turn of Wi-Fi 3. Mobile Data on 4. On your dial pad press ##72786# 5. Press yes or ok to whatever you see there. Your device may turn off and on at least twice. If you have an iPhone 1.Tap Phone icon. 2.Tap Key Pad if necessary. Enter ##873283# then tap Call icon. 3.When Starting Service Update appears, tap OK. 4.When Service Update Complete appears, tap OK. If you have the iPhone and it does not work, we may need to factory reset. Let me know how all that work out.