We're deeply sorry to hear that, @Jesseheadley! Could you please provide us with your nearest cross street address and zip code? We'd like to check if there's an outage in your area!
Please follow these steps below:
-From the home screen, tap Phone.
-On the keypad, dial ##873283# and tap the Call button.
-Tap OK. The handset will search for profile updates and install them.
-The profile is now updated.
If you're still having issues, let us know.
Follow these steps below: @Jesseheadley
-Click on the user name of the Social care agent. You will be taken to their profile.
-Click the "Send this User a Private Message" located on the right hand side.
-Type your message in the new window and click Send.