OUTAGE--day 8 Minnesota 56031

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OUTAGE--day 8 Minnesota 56031

Have had no cell phone coverage OR texting OR internet since March 18, 2017. This makes today DAY 8! Have been conversing with Boost via Twitter @boostcares. However, help has been unsatisfactory. No timeline for when things will be fixed. All I'm told is that the fix is "complicated." I wasn't even told what was wrong or where. To add insult to injury, Boost charged me for next month...If I don't get some answers, I'm switching. What's the point in paying for a mobile device if you don't get cell or customer service?

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Re: OUTAGE--day 8 Minnesota 56031

Hello @lilnorthrn and thank you for reporting this issue.

 

We sincerely apologize for all the trouble you've had for so long. To better help you, please send us the below details through a private message:

 

- Your mobile number.

 

- PIN code.

 

- A complete cross-street address.

 

We'll search for any possible network events that might have been impacting your service. Looking forward to your reply!

 

- Robert.

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Re: OUTAGE--day 8 Minnesota 56031

Sent all that info in private message to Carol21. However, now I'm getting a message that says I've reached the limit for how many private messages I can send.