Good morning justanotheruser! Thanks for contacting us. We'll be pleased to help you. Please send us a brief description of your issue so we can take care of it as soon as possible.
Wen you submit a report through the application, this report goes directly to our network team. They will follow up and work on it even you do not receive any ticket number.
I too used the app before coming to this forum. That was several weeks ago and no follow up either.
Good luck on getting any information or resolution. I'm skeptical that there is any such formal trouble
ticketing system, investigation, reporting back to the originator, and allowing ticketing closure by the
My guess is they have a runaround for their prepaid brands. They probably punch in the address for the internal status at the location given, then dance around that status in their responses. I doubt there is any formal reports on prepaid at all. Sad how carriers neglect their own brands.
If one can be articulate, specific, and comprehensive, I don't care if they're on Boost, another MVNO or postpaid Sprint. The report should be made and sent all the same.