Hello Chamouka, we sorry to hear you had this issue. PayPal is the only one that can release the funds. We do apologize for the inconvenience.
Hi there Chamouka. I am sorry for this inconvenience. This hold you are referring here is coming from PayPal and that is a PayPal policy. Please contact PayPal and visited their forum to learn more as to the different reason why your funds can be place on hold.