Issues with Text Messages

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Newbie

Issues with Text Messages

Since I switched to the Galaxy 4, I have had constant issues receiving text messages. More often than not, I will not receive texts until the next day and then I will receive duplicates. I have tried updating my profile and PRL in the settings (under system update). I also take the battery out several times a day to do a soft reset on the phone. 

 

This isn't an issue with a particular contact, it happens to almost all of my contacts. I also receive texts stating “4504: message not found” from an unknown number several times a day.

 

I've had Boost for several years and this ongoing problem is the first problem I have had with the company. I hate to switch carriers, but I can't deal with this issue much longer. Please advise.

55 REPLIES 55
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Hey! Thanks for letting us know about this!

 

I know how disappointing it feels to be a longtime and loyal customer while having an issue like this. I agree with you on the point that we need to resolve this as soon as possible.

 

Would you mind if I send you a private message so we can further work this out? What happens is that I would need you to allow me your mobile number, account's PIN and your full home address to investigate in-depth the cause of this issue and help you fix it.

 

I'll be looking forward to your reply back!

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Groupie

I have a ZTE Max XL and I keep receiving the same text message over and over and over again. It is so annoying how do I fix it
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Agent

Sorry to hear that, @Ashbiegler86! Just send us a private message & we’ll get you taken care of.

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Groupie

How do I send you a private message?
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Agent

 @Ashbiegler86. Please follow these steps below: Click on the user name of the Social care agent. You will be taken to their profile. Click the "Send this User a Private Message" located on the right hand side.  Type your message in the new window and click Send.

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Accomplice

I've been having the same issue. Did they get this corrected?
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Agent

Sorry to hear that, @Ilewis1. What type of phone do you have?

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Accomplice

The exact same.
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Agent

Hey there! Do you have a Galaxy s4 or a ZTE Max XL? Also, does this happen with specific numbers or everyone that sends you a text?