International Canada add on not working

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Enthusiast

International Canada add on not working

I bought the International add-on plan for $5/mo. to get unlimited calls/SMS to Canada. I am in Canada and have no service. What do I need to do? Please help :-)
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Agent

Re: International Canada add on not working

Hey there, @tarynitup444! Thanks for contacting us. The $5 international service provides unlimited calls/sms to Canada from USA. We don't offer roaming service to have service while in Canada. We're sorry for any inconvenience this may have caused you. 

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Agent

Re: International Canada add on not working

Hey there, @tarynitup444! Thanks for contacting us. The $5 international service provides unlimited calls/sms to Canada from USA. We don't offer roaming service to have service while in Canada. We're sorry for any inconvenience this may have caused you. 

Enthusiast

Re: International Canada add on not working

Thank you. I will cancel the add on, but how do I get $5 fee refunded?
Agent

Re: International Canada add on not working

To further assist you, we'll need to access your account. Please shoot us a private message with your phone number and PIN.

 

Note: To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".