Hey there, @Jrodriquez70! Thanks for contacting us. We will do our very best to help. Just to confirm, could you please let us know your nearest cross street address and zip code? Also, which plan do you have?
We understand your concern, @Jrodriguez70! We could verify that there's an issue affecting your service. We're working hard to fix this issue as soon as possible. We're sorry for any inconvenience this may have caused you.