Growing Data Plan not growing at all

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Accomplice

Growing Data Plan not growing at all

I have an older plan where the 4G LTE data is stuck at 3.5-GB but should have grown to 5-GB.

I have got texts saying I've made a payment toward growing data but never get any increase

afterwards. I'm on auto pay so payments are always there and on time. I see there are similar

complaints. I don't understand why this hasn't been fixed yet. How hard could it be to implement

software checking for and applying the growing data?

3 REPLIES 3
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Agent

Hi there, @fwmbm!

 

We apologize for this experience. Definitely want to look into this for you. Please send us a Private Message with your phone number and PIN.

 

~Nosh_CxUx

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Accomplice

PM'd with phone # and PIN.

Thanks,

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Agent

@fwmbm: Thanks! We have replied to your PM, please check your inbox.

 

~Nosh_CxUx