Feeling ripped off!

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Newbie

Feeling ripped off!

I talked to a rep over the phone about upgrading my phone and I was told for the XR I would have to pay $150 only and when I went to the store to upgrade. I spent about $200 on the phone and an extra $25 to activate the phone. And I had to activate a new phone when they were just transferring my stuff over. I have the same number and everything. So called the store to ask why I was charged that and the employee told me they changed it to $15 activation fees about a month ago, but I was charged $25. I presumed asking why I was over charged and he just said IDK . It’s ridiculous , it’s only $10 over charged but still. I feel like I got ripped off and they won’t do anything about it .😐
1 REPLY 1
Agent

Re: Feeling ripped off!

Hello there bdp0814. I understand your point in regards to the activation fee. It is true that the activation is now $15, but when did you activate your phone? Also, can you please send me a Private Message so we can talk this over?