I have a wifi hotspot plan for $50 for 10gb per month which I just started on 10/28/16. On 11/22/16 I received an email indicating I had only 50mb of data left. When I checked usage, it clearly showed I had used less then 5gb! I spoke to customer service that same day and was told the same thing...I still had over 5gb of data left. I even spoke to a supervisor. They referred it to another department and said it would be resolved in 3-4 days and they would call me. I called back on 11/25/16 and the young lady added 2gb of data for free since I was unable to use my hotspot. She also told me she could see I still had data from my plan and said someone would call me. No one called. I called back on 12/2/16, after my plan was restarted for the month on 11/28/16. Still no resolution. I was told again they would call me. No call. The only time I hear anything is when I call them. I told the representative it would be nice to get a progress report by email even if nothing was resolved yet. I said I was trying to give them a chance to resolve the problem or credit my account or something before I went to the community. I'm fed up now with getting the same answer every time and seeing no results. I'm tired of having to contact them every time in order to hear anything. It's almost like they hope I'll just forget about it and go away. If someone would just admit, "Hey..we don't know what happened. Let me credit your account." Or something. Someone should be willing to go out on a limb and make a decision and stop sending me on a wild goose chase trying to get a resolution. I would be so appreciative.
I've had similar experiences with these remotely located Boost call center technicians. I think they are so removed from the practicalities of a problem with a simple solution. And I don't blame them, the fingers should all point to the coperate management of Spint (boost Mobile's parent). We would likely be surprised by the algorithm used to monitor and monitize what is considered a successfully operated remote call center. The parameters are likely convoluted and complex having nothing to do with the ability to have a simple customer friendly solution. They need every problem to fit certain parameters so they can apply a predetermined remedy. I can't believe this pervassive method of farming out customer service has proven to be good for the bottom line, but it must be. Until us customers start voting with our dollars, and feet, I think we will continue to be subjected to this frustrating business model.
Hello @Reaves85 So sorry about the trouble! Actually the information provided today is correct. The credit should be applied to your account, once the issue is fixed, so the correct amount could be applied.