Change of Phone Number

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Groupie

Change of Phone Number

Sir or Ma'am,

I changed my number recently.
Are you able to tell me the approximate time and/or day when the change will take effect?

Respectfully,
Randy
1 ACCEPTED SOLUTION

Accepted Solutions
Agent

Re: Change of Phone Number

Please, follow these steps to program the phone: 

 

0. Turn the phone off and back on
1. Turn Wi-Fi off and Mobile Data on
 - Settings > Wi-Fi > Off
 - Settings > Data Usage > Mobile Data > On
2. Check signal strength (3 bars, or 60% is recommended)
3. From the dial pad enter ##72786# (press "ok" when prompted)
4. The cellphone is going to update the Profile and the PRL and reboot automatically. 

 

That should take about 3 minutes, and then calls and data services should work. 
 

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4 REPLIES 4
Agent

Re: Change of Phone Number

Hi there, meekone5. Thanks for contacting us.

 

The change is effective immediately. You usually need to program the phone to catch the new number. Is your phone Android or iPhone?

Groupie

Re: Change of Phone Number

Thank you!
It's an LG Stylo 4.
Groupie

Re: Change of Phone Number

6 seconds ago
Re: Change of Phone Number
Thank you!
It's an LG Stylo 4.
Agent

Re: Change of Phone Number

Please, follow these steps to program the phone: 

 

0. Turn the phone off and back on
1. Turn Wi-Fi off and Mobile Data on
 - Settings > Wi-Fi > Off
 - Settings > Data Usage > Mobile Data > On
2. Check signal strength (3 bars, or 60% is recommended)
3. From the dial pad enter ##72786# (press "ok" when prompted)
4. The cellphone is going to update the Profile and the PRL and reboot automatically. 

 

That should take about 3 minutes, and then calls and data services should work. 
 

View solution in original post