Calls keep dropping no help when calling 611

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Calls keep dropping no help when calling 611

Hey I tried calling for my grandmother she told me she was having a lot drop calls I spoke with someone the day before she help me today I call spoke with employees and supervisor no one didn’t want to help me wrote notes saying I declined help I will never do that didn’t check my drop calls I would like to report these two

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Agent

Hi there Jasmiine2334. We do apologize for all the inconveniences. With the case number provided, we will be able to track the calls and escalated internally. Was your issue resolved? Are you still experiencing dropped calls? If so, Please send us a private message with more details. Victor21