Hey there, Jmfuller45! Sorry for the late reply, and please accept our apologies for this inconvenience!
To better help you, please send me a private message including:
- The two phone numbers from the family plan.
- The PIN for each account.
- Your full home address. This information is needed to confirm if there's any network issue in the surroundings of your home address.
To send us a private message, just click on the agent's username (Hozuki_Robert in this case), and then look for the option that says "Send this user a private message".
I'll be glad to help you!