I have a 2GB that grows to 5 GB pan. I've had it since 05/17/15. The cost is $35/Mon. It is $30/Mon if on the automatic payment. I am. The dataq is supposed to grow by .5 GB every six months if payments are made on time up to a maximum of 5 GB. My payments have always been on time. My plan did increase from 2048 MB to 2560 MB after six months. It was to have increased to 3072 MB in April, 2016. It did not. I had to purchase an add-on data package. I called the last time on 07/19/16 to inquire about when I would get the extra data. After profuse apologies, I was told that I would get 3072 MB effective 08/18/16 (my cycle beginning date). It hasn't happened. It is very difficult to get to talk to a live human being. Has anyone else had this problem?
Also, the "growing data plan was changed to a 512 MB increase every three months if payments are made on time, but that was after I signedup for the original plan.
Hi To All. I did have the same problem. Email Boost Mobile Soclal Care At firstname.lastname@example.org or private message them on Facebook: https://www.facebook.com/boostmobile/ or Direct message them on Twitter: https://twitter.com/BoostCare in order to receve your Growing data. I had to message Boost Mobile everytime about getting my Growing Data.
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Please accept my sincere apologies on behalf of Boost Mobile for all the trouble this has caused to you, as I understand how frustrating and disappointing is when this happens.
To better help you with this matter, please allow me the number and PIN code (via private message) from the account of each of you and that way I'll check what happened. I'll be looking forward to your messages!
I made at least 6 on time payments and I've yet to receive the data increment for the last three months. Could you please help me with this problem?
Sorry to know you're also having the same issue, but I'll be pleased to help you with that! Please send me a private message including your mobile number and PIN code to check your account and see what happened.
I'll be looking forward to your answer!
Hi there @Elcappytan.
I would be very disappointed and frustrated if I were in your shoes as I totally agree with you when you say that such behavior it's unacceptable. Please accept my most sincere apologies on behalf of Boost Mobile for the hard time this caused to you.
Have you considered the $50.00 Unhooked plan as a better choice? This plan offers more convenient features like unlimited high-speed data plus 8 GB of mobile hotspot! You can also get a $5.00 discount if you set up Auto-Pay!
I'll be looking forward to your reply!