Really sorry to hear that, eacevedo909! Let’s check this thing out. We'd like to confirm, did you get the phone from Boost Mobile or did you bring it from another carrier? What kind of error message are you getting when trying to use the internet?
Thank you for bringing this to our attention, @SSPE. Are you getting any specific error message? To research further, can you send us the cross streets and ZIP code where this occurs?
Thanks for that information. Please, follow the next steps:
1- Go to Settings
2- Under Wireless & Networks, tap More
3- Tap Cellular Networks
4- Tap Carrier Settings
5- Tap Update Device Config
6- The phone displays Update device config - Configuring your device for voice and data. Please wait.
7- Tap OK to continue
After that, let us know how it goes.