$60 promo plan only gave me 8gb hotspot not 20gb

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Accomplice

$60 promo plan only gave me 8gb hotspot not 20gb

Hotspot data usage on my phone for past month shows 8.9 GB. I already asked for there to be a way to track 20gb usage, and still haven't seen anything done in over a week. What did I pay the extra $10 for? Am I going to get the remaining 12gb of hotspot or should I change back to the $50 plan and chalk this up as a $10 loss?
16 REPLIES 16
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Accomplice

Hmm. Hotspot appears to be working now. Just don't let it happen again.

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Agent

We remain at your service. If you have any question, just let us know. 

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Accomplice

I'm going thru same thing as we speak only got 8 instead of 20
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Accomplice

I to currently experiencing same thing changed from 8 to 20 from 50.00 to 60.00 promo
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Agent

Thank you for bringing this to our attention. Let's take a closer look. Could you please send us a private message with your phone number?

 

To send a private message just click on the picture of any user and, in the next screen, click "send this user a private message". 

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Accomplice

I'm suppose to wait 24hrs I guess
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Agent

Could you please send us a private message with your phone number? We'd love to help. 

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Accomplice

Same thing going on now they say they can't fix it should of never changed it very disappointing
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Agent

Hi there, @3_devils! A private message has been sent to further assist you.