unable to swap phones

Accomplice

unable to swap phones

I ordered a moto g6 play using the Boost Up service, and when I try to activate it, I'm getting a message telling me the phone is not eligible to swap. How can that be? I spoke to a customer service rep before I bought it and he told me it should be no problem switching my plan to that phone and keeping my number.

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Agent

Re: unable to swap phones

Hi there, @lcduke! We can definitely help you out with that. Please, send us a private message with your phone number, PIN code, MEID/IMEI number of the new phone, and the ICCID/SIM card number to further assist you.