I have a family plan and I want to remove a number. I did the cancellation online but it hasn't removed it and its asking for payment and it's charging full price even though I canceled it?
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Yes, we can help through here. Just send us a private message with your phone number and pin (primary line) and the secondary line you wish to remove. We'll be glad to assist you.
Note: To send a private message, just tap on the username of any Boost Mobile agent on the community, and select 'Send This User a Private Message' from their profile tab.
Hi there Gamechanger430. Please send me a Private message with your phone and pin number of the Primary line to remove the Secondary line you wish unlink.
Hey there, Dantej! We’d like to help you. Can you please provide us your number and PIN through a private message for further help?
Hi I am wondering if I hit remove a line from my family plan if it will automatically remove the line and disconnect it's service at that moment or wait until the next billing cycle?