Agreed entirely. I got moved over to Boost when Virgin sold. My plan there only had temporary slow downs IF THERE WAS CONGESTION IN MY AREA. As it happens, I never experienced slow downs with Virgin. Well, I get dumped into the Boost service, and am immediately throttled to 2g, which is slower than the old dial up, if anyone wants to do the math. I feel like my "plan" was changed without me having any say in it at all, and now, for a few hours a night, even my 2g is completely unavailable, you know, minus the Boost Mobile 'restart my plan' page....that comes right up, ironically. I don't know if anyone else feels this way about being lied to and scammed by a multi million dollar company, but to me it feels a little "class-action-y". Anybody? Also, no, Boost I will not send you private messages, so you can hide how you treat your customers. Answer me here, in the open.
I'm so sorry we let you down, Benklinger. We're always looking to provide the best experience for our customers. Might you be up for sending me a private message? I'd love to know more about your experience and how we can make it better.
I am so tired of the replies from the Social Care Agents saying they are sorry to hear that someone is not happy. Then asking us to send a private msg so they can help. They know *** good & well that they're not going to do a thing.
This answer is copied & pasted from the FAQ when asked if the buy out by Dish Network would affect current customers.
"Users with unlimited plans are still able to use UNLIMITED DATA , WITHOUT A CAP on the amount of data you use." This is a BOLD FACED LIE.
I recently purchased a new Galaxy A11 & upgraded my plan in order to have better signal & faster speed. My speed & signal are both the exact opposite. I'm now paying $10 more per month & getting the ****** signal & speed ever. I had way better service back when we all had Dial Up Internet. Just like so many other long time Boost Customers, I will also be switching service providers. Bye Bye Boost 👋 👋
I bought an S10. After talking to Boost they said I'd probably have poor service where I live if I went on the expanded network versus the nationwide network. Well, the expanded network ROCKS! I've got better signal and throughput most everywhere I travel.