Hello, samgb! Thank you for bringing this to our attention. We're here to help! Would you mind sending us a private message with your phone number and PIN to review this for you?
Note: To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their badges.
Hi there, CrotingerB. Thank you for contacting us. So sorry about the trouble. We want to help you. Can you send us a private message with your phone number and PIN to verify your account?