That’s definitely not okay. So sorry to hear that you’ve been experiencing this, john26. Can you please provide us with the closest cross streets and zip code to your current location?
Thanks for the information. We've checked the area and our technicians are aware of an outage that is, unfortunately, impacting our customers. Please know that our team is investigating this issue and we hope to have it resolved soon. We apologize for any inconvenience.
Unfortunately, we don't have the estimated time for resolution yet. We advise you to get back to us in 24-72hrs to check the status of the outage. A compensation may be provided for the inconvenience with the service once the problem has been fixed.
We have checked the report and we can see that, unfortunately, the network outage is not fixed yet. We understand how important is to have the service working properly. Please accept our apologies for the inconveniences.