Good day @60UnILTE. Thanks for reaching out to us, and we apologize for the inconvenience. Our unlimited plans have always been subject of the quality of service where If our network resources become constrained in a specific location, customers on some data plans who exceed use of 35GB data during a single payment cycle could experience a temporary slowing of their network performance for the remainder of that payment cycle to allow other customers sufficient use of our network.
Now starting 07/18/20 for existing customers, if you use more than 35GB of data during a single billing cycle, Boost reserves the right to reduce the speed available to a customer down to 2G speeds for the remainder of that billing cycle. The only difference now, is that from now on it will not be specific locations.
It's even worse than that. After calling customer service I learned that although I do indeed have 65 gig of total data (35 gig high speed phone data + 30 gig hotspot data), but when I use up the 35 gig of phone data and my service drops to slow ass 2G, so does my hotspot slow down. So even though I have 20 gig of my hotspot left, it is essentially worthless data. So if the hotspot data is important to you, use it before you use up your phone data. I thought I could fix this buy buying an additional 1 gig of high speed data, therefore by Boost logic I now have high speed phone data so I should have high speed hotspot data. NOT SO! Not only is my hotspot still slow, but the additional 1 gig of high speed data I paid for is STILL at 2G speed.